Refund Policy

Vimorph is currently offered as free early access. The current free experience does not require a payment method and does not create automatic charges.

Because no price is currently charged for ordinary early-access use, there is normally no purchase price to refund. Free credits, promotional credits, and account allowances are not money and cannot be redeemed for cash.

Vimorph is a digital software service. Generated audio, video, subtitles, music, or other outputs are delivered through the workspace and may be available for preview, storage, sharing, or download.

Credits used by a completed task are generally consumed because the requested computing and third-party processing have been performed. A result you dislike, a change of mind, or an input error does not normally qualify for credit restoration, although we may provide a discretionary remedy where appropriate.

If a task fails before a usable result is produced because of a confirmed Vimorph or provider-side error, we may automatically restore the affected credits, rerun the task, or provide another reasonable remedy.

Tasks cancelled before processing begins should not consume generation credits where the product supports cancellation. Duplicate submissions, network retries, partially completed tasks, and provider timeouts may require review using task and account records.

If credits are not restored as expected, contact support@vimorph.com with your account email, task identifier, approximate time, and a short description of the problem.

If you believe you were charged by mistake or without authorization, contact support@vimorph.com promptly with your account email, payment date, amount, currency, and transaction reference. Do not send a full card number, password, or other sensitive payment credential.

We may ask the payment provider to verify the transaction. Refund timing, reversals, and payment disputes may also be subject to the provider's rules and your bank's processing time.

If Vimorph introduces paid services or top-ups, the price, currency, included usage, and purchase-specific refund terms will be shown before payment. Free users will not be charged retroactively.

For paid digital services, eligibility for a refund may depend on whether credits or services have been used, whether digital delivery has begun, the reason for the request, provider costs already incurred, and mandatory consumer law. Any purchase-specific terms shown at checkout will supplement this Policy.

Nothing in this Policy limits refund, cancellation, chargeback, or other consumer rights that cannot lawfully be excluded where you live. If a purchase-specific term conflicts with mandatory law, the mandatory law controls.

We may update this Policy when Vimorph introduces payments or changes its credit and delivery systems. Changes apply from the stated effective date and do not retroactively remove rights that already apply to a completed purchase.

Effective and last updated: August 1, 2026.